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How to process a $0 total invoice

If you want to know the right way to process a $0 total invoice, here is what you should know

Jeanette Diaz avatar
Written by Jeanette Diaz
Updated over 3 years ago

If you want to process an invoice with a total amount of $0, make sure these highlighted fields match your invoice:

  • The COMP payment method will be used exclusively for complimentary invoices, with a zero ($0.00) total. If a different payment method is selected for transactions with zero amount, the system will show this error: "This transaction cannot be processed with the payment method selected" and vice versa.

  • The invoice after payment will automatically move to Paid status.

PS: We are aware some customers are getting the same error message mentioned above when saving a working invoice with payment method different than COMP. Our team is currently working on a fix for this issue.

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