1. Payment Timing
Standard timeline: FBOs are paid 2 business days after the transactions occur.
Example:
Transactions processed on Monday → Paid Wednesday around 12:30 PM local time.
Transactions processed on Friday → Paid Tuesday around 12:30 PM local time (due to the weekend).
2. Payout Reports
Report Name: X-1 Disbursement
Generated: The evening of the payout day (around 8:30–9:00 PM local time).
Email Report Delivery: Sent automatically to the payout contact email on file for the FBO.
Updating email recipients: If the payout contact needs to be changed, support can update the email address in system settings.
3. Transaction Capture Process
A. Physical Terminal Transactions
Payments are placed in Authorized status immediately after the sale.
Auto-capture occurs ~4 hours after the transaction, then the payment is sent for disbursement.
B. Manually Entered Transactions
Payments keyed in by a CSR directly in the X-1 interface (no physical terminal) are captured via the nightly auto batch job at 11:00 PM local time.
All transactions captured by this time are included in the same day’s batch for settlement. Manual transactions after 11:00PM local time fall into the next days batch
4. Quick FAQ for Support Responses
Q: Why haven’t I received my payout email yet?
A: Payouts are deposited around 12:30 PM on the scheduled day, but the report is generated that night of the payout around 8:30–9:00 PM.
Q: Where is my payout report sent?
A: It’s sent to the payout contact email on file. Support can check this for you.
Q: Do terminal and manual transactions settle differently?
A: Yes — terminal sales auto-capture within 4 hours, manual entries are captured during the 11 PM nightly batch.