X-1FBO Help Center
Find answers to questions and learn how to use X1
By Jim and 8 others9 authors158 articles
Welcome to the X-1FBO Help Center!
Parent and Child Logic in X-1: Explained
X-1PAY Disbursement Process
X-1FBO's Guide to End-Of-Month
🧾 Credit Memos vs Refunds in X-1FBO: Step-by-Step Guide
QTPOD Import Errors
Industry Update – DLA AIR Card Program
Operational Update – DLA AIR Card Compliance Enhancements
How To Link Aircraft Model to an existing Aircraft Category in X-1
Adblocks May Be Affecting How You See X-1
Email service on X-1FBO
Site Cookies
Clear Cache (Google Chrome & Microsoft Edge)
The Risks of Generic User Accounts in X-1FBO and Best Practices for Enhanced Security
How to Add Attachments to Requests and Customer Records
Equipment List
Your Guide to Equipment Billing in X-1FBO
Add Locations
Manage Equipment
How to enter your starting inventory for non-fuel products
X-1FBO can store and use the names of hangars and ramps at your FBO - Locations
Updating Your FBO Price List
Adjust Your Screen & Filter Headers in X-1
Not X-Actly
How to request the addition of an Aircraft
How to request the addition of an airport ICAO code
User Profile
How to Save a Credit Card On File
Third-party Services Commission.
How to Set Up Sellable Transportation Products in X-1
How to Add/Link a Tail Number to a Customer Record in X-1
Splitting Fuel Tickets
X-1FBO Hardware Requirement
FBO Name vs. HQ Name Display
Accessing X-1FBO From Blocked Countries
Splitting Payments in X-1FBO: What’s Possible and What’s Not
Setting to charge 'Catering Handling Fee' by default
On Site Tab in Request List
Invoice from Request
Find an aircraft that isn't in X-1FBO?
Open a New Request and add Flight Info
How to Cancel a Request?
ICAO Special Designators
Crew Car Release
X-1FBO Icons
Understanding Request Billing Status
How to Find the Request Number in the Request List
FlightBridge Requests: (NOTAIL)
What does CR mean on an invoice? - Invoice Sequence on Refunds
Email Upon Invoicing
How To Pay an Invoice with Contract Fuel in X-1
Recurring Invoices
Contract Fuel at an AEG FBO
Refunds
How to verify invoice status (was my invoice processed?)
Voiding a Transaction
Avfuel Pro Card
Mastering the Bulk Payment Feature
Why Is X-1FBO Asking for Odometer, Driver ID, or Vehicle ID?
Requesting E-Signatures for Invoices
X-1PAY Zip Code Verification (AVS) for Card Transactions at the FBO
Avfuel Fuel Release- Online Processing
Link Fuel Tickets
How to Set up a New Truck/Tank
Equipment Fueling Made Simple
Entering the cost for a Fuel Load
Changes to Fuel & Inventory management
Reset Date & Time on TCS Meter Register
X-1 SinglePoint+ brings dispatch to X-1FBO
How to Enter a Fuel Load in X-1FBO
Defuel and Refuel Basics
Equipment Transfer
Contract Fuel- Owned inventory
Customer Owned Inventory
Pending X-1CC/Linked X-1CC Tabs
Requesting a Fuel Ticket E-Signature
Creating Payables for Fuel Loads
Date Discrepancies on Fuel Tickets
FlightBridge Booking in X-1FBO
FuelerLinx Integration
FlightBridge Integration (Incoming Requests) - Introduction
AMSTAT Integration
Link / Unlink Flightbridge tail and company
Titan Rewards in X-1
Payment Method Mappings Required After A/R Integration Is Enabled
QuickBooks Online (V2) Integration
QuickBooks Online (V3) Integration
See a new AEG Card!
What does "Not Luhn Compatible" Mean?
Credit Card Transaction Errors - Avfuel
How to receive an X-1PAY Merchant Services disbursement in Accounts Receivable.
X-1PAY Direct Debit: How it Works
Pick-Up Card Error Message
Offline Payment and Refund.
Resolving Unencrypted Credit Card Reading Issues
Avtrip Fuel Reward Points- Your Pilot Wants Them!
X-1PAY Merchant Processing for Credit Cards
AVTRIP Rewards: How to Award Points After the Invoice
AVTRIP Rewards - Stand-alone Reward Points
Avtrip Rewards Set-Up (Avfuel locations)
P66 Rewards
Getting Started with Phillips 66 Contract Fuel Online
Understanding Tokenization in X-1FBO
Common Processor Errors: AEG
Common Processor Errors: Avfuel
Issues Processing Payment: Air Card
Weekly Fuel Pricing
How to Make an Item Sellable Only From the Request
Products & Services new layout
How To Set Up Pricing for a Product or Service.
New Setting for Products and Services "Show in X-1 SinglePoint"
How to Create Price Rules in X-1FBO
How to Add a New Product or Service
Understanding Pricing Rules Hierarchy & Priority Levels
Direct Bill, no more Moving to Ready
Importing QTPOD Transactions into X-1FBO
Quickbooks Online
Cancel Accounts Receivable Payment
Apply Processing Fee
Changes on A/R and How to Apply Payment
Create Write-Off
Customer Statement with details
Create Adjustments
Credit On Account
Accounting Lock Dates
Running Customer Statement Report
How To Set-Up Direct Bill
Creating a Payment without any Open Invoices
How to Unapply a Payment in A/R
Bulk Invoice Print by Customer Report
Fuel Sales Report
Avfuel-AIR Card Refund Timing (After 1:00 PM ET) Error Message
Late Fees