Please Note: All the emails sent to create users or reset passwords are sent through SendGrid using the email notifications@x1fbo.com as the sender. If you have any issue with these emails, please contact our customer service team (support@x1fbo.com).
X-1FBO has two options for sending e-mails –
1. SMTP: Using your own e-mail account through SMTP
2. SendGrid: Using X-1’s 3rd Party Provider – SendGrid
Both of these options are available in X-1FBO by visiting Notifications > Settings.
Option 1: SMTP
To set up e-mail sending through SMTP Settings, all fields are required - including information such as host, port, SSL, account, and password. These details need to be provided by your IT department or email server administrator.
By using this server, you gain full control. Depending on your email service provider, you may have access to all emails (including attachments) sent by X-1FBO under your "Sent" folder.
This method does not support multi-factor authentication. Your IT department needs to exempt this account from such policies and allow login using only a username and password.
Please Note: This option is not available for Gmail.
Additional Technical Details:
IPs used by our X-1FBO servers:
20.118.237.108/30, 104.211.21.144/30
Option 2: SendGrid
SendGrid will use your email set under FBO Settings > FBO Profile > E-mail 1
You may setup this option in Notifications > Settings > SMTP Settings:
Upon activating SendGrid as your option for e-mail sending, your IT or DNS server administrator must authorize SendGrid to send emails on your behalf. X-1FBO will send you instructions to create the DNS records. Failure to complete this process may result in emails sent by X-1FBO being classified as spam or rejected by your customer’s email servers, as this method is commonly exploited by hackers for phishing or identity theft.
For more information, please refer to the sender authentication guidelines - Sender authentication | Twilio (sendgrid.com)
Using SendGrid will allow you to benefit from one of the world's top email services, trusted by companies like Uber, Spotify, and Airbnb. Plus, you won't need to worry about maintaining, troubleshooting, or updating your email server.
At no extra cost, your X-1FBO subscription includes access to this service. Additionally, you'll seamlessly receive client responses, as you'll be blind carbon copied (BCC) on all emails sent by SendGrid (this setting needs to be configured in X-1FBO), ensuring you find all correspondence in your inbox.
See more details here: Why SendGrid - SendGrid