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Not X-Actly

Solutions to some common issues while using cloud-based software

Jeanette Diaz avatar
Written by Jeanette Diaz
Updated over 3 years ago

Are you missing data? (It isn't showing on a page)

Is the system moving unusually slow? (Pages not loading or slow)

Are you experiencing backward typing?

If you are experiencing any of these issues, you might want to keep reading πŸ˜‰

Often times we experience funky things that aren't "X-actly" directly related to X-1FBO. Modern browsers, while much improved, can still create issues for any cloud-based app. Issues can also be related to browsers, keyboards, or your computer. We have gathered a list of the most common solutions to some issues you might experience while using cloud-based software, like X-1FBO in your browser.

Start by troubleshooting internet browser issues

  • Do a Hard Refresh

Use: Ctrl + R

  • Clear your Cache and Cookies

Use: Ctrl + Shift + Delete

  • Reset your Browser

Use: Ctrl + Shift + R

If you are still experiencing issues

  • Restart Computer

Use: Ctrl + Alt + Delete

For issues involving your keyboard

Run the Keyboard Troubleshooter

  1. Press the Windows key and search for troubleshoot.

  2. Click on Troubleshoot settings from the search results.

  3. Scroll down to the right side and click on Keyboard.

  4. Select the Run the troubleshooter option.

Follow the on-screen instructions to fix the keyboard typing backward.

Change Keyboard typing direction

  • For right-to-left typing, press CTRL + right SHIFT.

  • For left-to-right typing, press CTRL + left SHIFT.

If you need further assistance, please contact us

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