At certain points, you may find the need to modify an invoice that is marked as 'paid' (indicating that payment has been received and applied to the invoice). However, before you can proceed with the necessary changes, you must unapply the payment to reopen the invoice for editing. The following steps have been gathered to guide you through the process of unapplying a payment in Accounts Receivable (A/R).
Steps to Unapply Payment
Start by going to Accounting > Receivables > Accounts Receivables
Click on $ Review Payments
In the Receive Payments screen click on the Closed Payments tab.
Locate the Receive ID you want to unapply. (scroll down if you don't know the Receive ID # of the payment you need to unapply)
Click the 'i' button to see the Payment info.
In the Payment Info screen locate the invoice you would like to open.
Click the Action button.
Select 'Unapply'
Steps to find the Receive ID # of the payment that is applied to the invoice you need to open
Start by going to Accounting > Receivables > Accounts Receivables.
Click on the Paid Receivables tab at the top.
Locate the Holding Account.
In the Accounts Receivables screen search for the invoice you want to open.
Click on the 'i' button to see the Receivable Info.
You will find the Receive ID # of the payment (s) applied to the invoice under the A/R Summary section in the Receivable Info.
After you've copied the Receive ID #, go back to the Accounts Receivables screen and click on the Review Payments button to search for the payment.
