Handling Payment Discrepancies with Adjustments in Accounts Receivable
When receiving a remittance for your sales, you may notice that the totals don’t always match exactly with what’s recorded in your system. This is common, and X1-FBO offers an Adjustment feature in Accounts Receivable to help you reconcile these differences efficiently.
Important Note:
In X1-FBO, A/R adjustments can only be made at the time a payment is being applied.
Once a payment is closed, adjustments can no longer be added.
How to Enter an Adjustment in Accounts Receivable
When applying a payment, locate the Adjustment field.
Enter the necessary adjustment amount in this field before finalizing the payment.
This process ensures your records stay accurate even when payment amounts differ slightly from expected totals.
Please see the steps below:
Receive the payment under the corresponding account holder in the system.
2. Click the checkmark icon to review the payment and check for any variances.
3. Under Adjustment, enter the variance amount, then select "Apply Payment & Close" to complete the process.
Need Help?
Still have questions? Contact the X-1 Support Team anytime — we’re happy to walk you through how to effectively create an adjustment in AR.