When receiving the remittance for your sales, you may notice totals do not necessarily match with what you have in the system. This happens very often, but the Adjustment feature in Accounts Receivable will facilitate your reconciliation in these scenarios.
In X1-FBO, A/R adjustments are done when applying a payment only. A closed payment does not allow for any adjustments at this point.
Here are the steps to enter an adjustment in Accounts Receivable:
