⚠️ Common Issues and Fixes
🔁 Duplicate Invoices in AR Grid
Cause: Creating payments before the Import Operations queue finishes processing.
Fix: Wait until all items in the queue are fully processed before applying payments in Accounts Receivable.
Note: Duplicates may disappear once processing completes. Avoid premature payment creation to prevent visual duplication.
❌ Missing Transactions
Cause: Improper CSV formatting or mismatched field values.
Fix: Double-check fuel type, pump name, tail number, and customer fields in the CSV. Ensure they match X-1 configurations exactly.
🧾 Unapplied or Removed Payments
Observation: Payments may appear removed or unapplied overnight.
Recommendation: Document payment actions with timestamps or screenshots. If recurring, escalate to support for backend review.
🟥 Failed Transactions Highlighted in Red
When uploading a CSV file, any failed transactions will appear in red within the Pending tab. These typically indicate a mismatch in the payment method type.
🔍 Common Cause
The payment method listed in the CSV does not match any of the configured payment methods in your X-1FBO Payment Settings.
For example, if the CSV lists the payment type as
"AvFuel"but your system recognizes"AvFuel Card", the transaction will fail.
🛠️ How to Fix
Open the CSV file in Excel or a text editor.
Locate the column for Payment Method.
Update the value to match exactly what is listed in your X-1FBO Payment Settings.
✅ Example: Change
"AvFuel"to"AvFuel Card"if that’s the configured method.
Save the CSV file.
Re-upload the corrected file via Fuel Management > Import Operations.