Common Causes of the Error
Incorrect Payment Settings configuration in X-1
Misalignment between product description and bundling settings.
Merchant ID not properly configured by the contract fuel supplier.
Step-by-Step Troubleshooting
1. Verify DLA Contract Information
Confirm if your FBO holds a DLA Contract for the product. AIR Card®
Check the Contract Fuel Products listing:
If Contract Fuel Products shows “Jet A w/Additive”
Jet A and FSII lines should be bundled.
Action: Ensure the Unundled checkbox is NOT checked in X-1 Payment Settings.
If Contract Fuel Products shows “FSII Ice Inhibitor”
Jet A and FSII lines must be unbundled.
Action: Ensure the Unundled checkbox IS checked in X-1 Payment Settings.
2. Verify Correct Payment Settings with X-1 Support
Here is where the setting exists but if you're not comfortable making updates in Payment Settings, please contact Support and we will apply the correct configuration for your FBO once you confirm your set up.
FBO Settings - Payment Settings - (Locate Contract Fuel Supplier) - Select AIR Card
Confirm configuration matches the product type:
Jet A w/Additive → Unbundled (Box NOT checked)
FSII Ice Inhibitor → Unbundled (Box checked)
3. If Settings Are Correct and Issue Persists
Contact the Contract Fuel Supplier via email.
Request verification that the Merchant ID is correctly configured on their end.
Best Practices
Double-check product descriptions before adjusting payment settings.
Document all communication with suppliers for compliance and audit purposes.
Need More Help?
If you continue to experience issues after following these steps, please reach out to X-1 Support or email your Contract Fuel Supplier for assistance.