Welcome to your new X-1 Cloud Connect!
Here is what you should have in the box
Package Contents:
X-1 Cloud Connect Device
MIMI Antenna (LTE+GPS)
X-1 Cloud Connect Intro Page
What is different?
The new X-1 Cloud Connect (v2.9 and later) are built using an advanced fully integrated circuit board and a new globally certified LTE module that improves performance and signal quality. In addition, the devices include new features such as GPS tracking and the ability to connect directly to the trucks chassis to collect telematics such as vehicle health, onboard diagnostics, fuel efficiency, maintenance intervals and faults, plus operational data such as mileage, engine hours and start and stop times. Note the GPS capability is not yet available in the X-1FBO frontend, and the chassis development is underway and requires additional hardware.
Minimum Requirements
We have to make sure that our TCS 3000(s) are properly configured to work with your new X-1 Cloud Connect. Below is a list of minimum requirements that should be configured on your register(s) before installation:
TCS 3000 register firmware should be higher than 1.4.4.1156
There are some settings that need to be configured on the register including:
Customer IDs in the register must be set as follows:
CUSTOMER ID 1 = TAIL #
CUSTOMER ID 2 = AIRLINE CODE/GA
CUSTOMER ID 3 = FLIGHT #
CUSTOMER ID 4 = EMPLOYEE ID
Only CUSTOMER ID 1 and CUSTOMER ID 4 MUST be set as REQUIRED, the others cannot be set as required.
If you use a printer regularly, set it to automatic printing mode.
Check that the date and time are set correctly on the register.
Refer to your TCS installation or operations manual for instructions on how to access settings and instructions on how to update your firmware.
What to do before you install your X-1 Cloud Connect
Ensure you have power, the new X-1 Cloud Connect can be powered through the register via the 9-pin serial connector (like previous generation X-1 Cloud Connects) or through a 4-pin power supply available in many new fuel trucks. The PWR SEL switch on the device should be set to the correct power source. The switch should be set to the left if you are using the 4-pin power or to the right if you are using the serial connection. If you do not have power to your device, please check the Trouble Shooting steps below.
Step 1: Mounting your MIMO Antenna
The location and quality of the antenna mounting is key to good signal strength and ensuring your device maintains the speeds it is designed for.
Identify a location, the highest practical unobstructed location on the truck that is:
Avoiding other metal structures around the antenna
At least 12 inches (300mm) away from other antennas installed on the truck
At least 12 inches (300mm) away from windows
Route the antenna cables inside the truck taking care not to damage the cable or connectors. Use caution not to cross other wires at 90-degree angles to minimize electromagnetic interference.
Step 2: Mounting the X-1 Cloud Connect
Since each fuel truck can be different, we recommend careful consideration when installing the X-1 Cloud Connect. The device should be installed so that the display is easily visible but be careful not to install the device where it can be damaged during daily use.
We recommend the installation of a mounting bracket or the use of 3M Velcro Branded Extreme Outdoor Hook & Loop Tape.
Step 3: Connecting Cables to the X-1 Cloud Connect
Version 2.9 Cloud Connects and newer offer more connection options than previous versions. You will have the ability to select the type of power supply connect and two antenna connections. Be sure to install the antenna cables correctly.
With the X-1 Cloud Connect switch in the OFF position and the truck powered off and the trucks battery disconnected we can start hooking up our new device.
Connect the cable labeled LTE to the antenna connector on the device labeled Cellular. This should be hand tightened with no tools required.
Connect the cable labeled GPS to the antenna connector on the device labeled GPS, again, hand tightened with no tools required.
Connect the serial cable from the TCS 3000, the serial cable should contain 2 screws to secure it to the device. Use a screwdriver and hand tighten those screws without over torquing them.
(Optional) If you are connecting power using the optional 4-pin power supply, connect your power cable to your device.
Set the PWR SEL switch to the proper setting as described above.
Restore power to the truck and then select Power ON on the devices power switch, as the device powers on note the Initial screen, signal strength and any messages that may appear.
Step 4: Activate your New X-1 Cloud Connect:
Now that you are all installed and ready, your device can be activated. With the truck and X-1 Cloud Connect both on, contact support at +1 (786) 725-5058 for assistance. Have a few things ready when you call:
Truck Name/ID
The number of the X-1 Cloud Connect and those screens or messages noted when you first powered up the device.
The X-1 Cloud Connect requires a specialized representative to ensure they are activated and working properly, when possible, schedule your activation calls in advance by contacting support at the number above.
Troubleshooting
While each and every X-1 Cloud Connect goes through an extensive quality control process and is tested on registers before shipping the variations in trucks, antenna locations, signal quality and register settings means that not every scenario can be tested. Here are some tips to check out if you find some difficulty with your install.
If your X-1 Cloud Connect doesn't turn on:
Make sure it is on, since the new devices have a power switch make sure that the switch is in the ON position.
Check the PWR SEL (Power Select) switch is set correctly, it should be to the side or the desired power supply.
Check voltage from the power source, the voltage should be between 12VDC and 24VDC:
If using power from the serial cable, measure voltage between pin 5 (GND) and pin 9 (VDC).
If you don't have power, it may require configuration changes to your TSC 3000 to ensure power is connected to the 9-pin inside the register. This step requires opening the register, ensure this step is completed if you have to open your register to update the firmware.
If you are using the auxiliary power cable, measure the voltage between pin-1 (GND) and pin-2 (VDC). The auxiliary power cables are not always wired the same. If the pins are reversed the device will not power on. Contact your GSE team or provider for assistance to correct the wiring.
If your X-1 Cloud Connect does not connect to the cellular network:
Check that the antenna, cable and connectors are not damaged.
Check that the Cellular antenna is connected to the port labeled "Cellular" on the device.
Check that the center pin inside the antenna connector is not damaged.
We are always here to help
As always if you have any questions about the features of your X-1 Cloud Connect or need help with installation, you can reach out to support using the chat button below.