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X-1FBO Help Center
X-1FBO Help Center
Find answers to questions and learn how to use X1
+4
49 articles in this collection
Written by
Jim,
Caroline,
Amanda
and 4 others
X-1FBO System Updates
02.16.2022
Written by
Nicole Hall
Updated over a week ago
Input data not luhn compatible
Credit Card Errors
Written by
Caroline
Updated over a week ago
Equipment List
How to set up your FBO equipment
Written by
Jeanette Diaz
Updated over a week ago
Equipment Invoicing
How to link your equipment to a customer and invoice.
Written by
Jeanette Diaz
Updated over a week ago
Reset Date & Time on TCS Meter Register.
Steps on how to reset the date & time on your TCS meter register
Written by
Jeanette Diaz
Updated over a week ago
Adjust Your Screen & Filter Headers in X-1
How to adjust your screen in X-1 and customize what you see on your filter headers.
Written by
Jeanette Diaz
Updated over a week ago
Welcome to the X-1FBO Help Center!
Thanks for visiting, we are constantly adding new articles and updating the existing ones to keep up with all the new stuff in X-1FBO!
Written by
Jim
Updated over a week ago
Price Rules
How to Set Up Price Rules
Written by
Jeanette Diaz
Updated over a week ago
Latest X-1FBO updates- V2.2
Learn what's new
Written by
Daiana
Updated over a week ago
How to Add a New Product or Service
Learn how to add a new product like Jet A, hats, oil etc.
Written by
Jeanette Diaz
Updated over a week ago
How to get Help
How to create a Support Request
This article will describe how to create a Support Request using the X-1FBO Support Center.
Written by
Jim
Updated over a week ago
Requests and Request List
Setting to charge 'Catering Handling Fee' by default
What to do to charge a catering handling fee?
Written by
Daiana
Updated over a week ago
AOG tab in Request List
What is in the AOG tab in my Request List?
Written by
Daiana
Updated over a week ago
Find an aircraft that isn't in X-1FBO?
Need to add a new aircraft model?
Written by
Jim
Updated over a week ago
Open a New Request and add Flight Info
Here you can see how a "New Request" is edited and saved.
Written by
Jim
Updated over a week ago
ICAO Special Designators
What the heck is a ZZZ and why are there so many of them?
Written by
Jim
Updated over a week ago
Invoicing
Email Upon Invoicing
How to ensure your customers and/or contract fuel account receive an email copy of their invoice after closing out.
Written by
Jeanette Diaz
Updated over a week ago
Recurring Invoices
How to set up recurring invoices
Written by
Jeanette Diaz
Updated over a week ago
How To Set-Up Direct Bill
Bill customers monthly (weekly, yearly, etc.)
Written by
Daiana
Updated over a week ago
Contract Fuel at an AEG FBO
How to pay an invoice with contract fuel if you are an AEG Branded FBO
Written by
Caroline
Updated over a week ago
Fuel Reward Points- Your Pilot Wants Them!
This article shows how to set-up reward points to award fuel points to your customers.
Written by
Daiana
Updated over a week ago
How to verify invoice status (was my invoice processed?)
How to check if an invoice is processing, canceled or open
Written by
Daiana
Updated over a week ago
Void.
How to do a correction on those transactions not settled in your batch yet?
Written by
Amanda
Updated over a week ago
Fuel Rewards - They Buy Fuel, You Give the Points!
This article describes how to award fuel points in X-1FBO from an invoice
Written by
Daiana
Updated over a week ago
User Management
View/Edit User Profile
Learn how to view your user profile and edit user info and password. Also, what is your X-1 code?
Written by
Daiana
Updated over a week ago
Sign in with Microsoft.
Initial setup
Written by
Amanda
Updated over a week ago
User Profile
This article will cover how you can access your user profile to change your username, email address or reset your password.
Written by
Jim
Updated over a week ago
Fuel Management
Equipment Fueling
How to fuel your FBO equipment
Written by
Jeanette Diaz
Updated over a week ago
Enter fuel cost for fuel load
How does your fuel load operation pull its cost? How to manually override it?
Written by
Daiana
Updated over a week ago
Changes to Fuel & Inventory management
Fuel Inventory restructured, an enhanced dashboard and more...
Written by
Ken Wiley
Updated over a week ago
X-1 SinglePoint+ brings dispatch to X-1FBO
Unlock a new set of features with X-1 SinglePoint +
Written by
Amanda
Updated over a week ago
Taxes and Tax Rules
How To Edit or Disable a Tax
What changes can I make in a tax rule?
Written by
Daiana
Updated over a week ago
How To Verify Changes Made to Tax Rule
How do I make sure tax rule is setup correctly?
Written by
Daiana
Updated over a week ago
Customer Management & Profiles
User Role & Permissions
Steps on how to set up a role and user permissions
Written by
Jeanette Diaz
Updated over a week ago
General Help and Common Questions
Site Cookies
They can go wrong!
Written by
Amanda
Updated over a week ago
Why You Need to Stop Using Generic User Accounts
Learn the risks of having generic user accounts
Written by
Daiana
Updated over a week ago
Add Locations
Add all your locations to guide your team!
Written by
Amanda
Updated over a week ago
How to enter your starting inventory for non-fuel products
Learn how to enter the initial loads of stockable products like t-shirts, oil, etc that you are starting off with.
Written by
Caroline
Updated over a week ago
Updating Your FBO Price List
Steps on how to update your FBO pricing
Written by
Jeanette Diaz
Updated over a week ago
Stand-alone Reward Points
Award points from the Rewards Page without having to be inside an invoice
Written by
Caroline
Updated over a week ago
Not X-Actly
Solutions to some common issues while using cloud-based software
Written by
Jeanette Diaz
Updated over a week ago
Clear Cache (Google Chrome)
How to clear your browsing history safely
Written by
Caroline
Updated over a week ago
FlightBridge
FlightBridge Booking in X-1FBO
Your new best friend is here! Enjoy easy booking inside X-1FBO with our friends at FlightBridge.
Written by
Caroline
Updated over a week ago
Flightbridge integration- Introduction
Learn how to manage incoming requests from Flightbridge in X-1FBO
Written by
Daiana
Updated over a week ago
Payments
See a new AEG Card!
How to pay with the new AEG card using the swipe function
Written by
Daiana
Updated over a week ago
Credit Cards Transaction Error - Avfuel
Server was unable to process request ---> Error Sending Auth.
Written by
Amanda
Updated over a week ago
Pricing
Weekly Fuel Pricing
Get your Tuesday's under control. Learn how schedule weekly fuel prices ahead of time.
Written by
Caroline
Updated over a week ago
How To Set Up Pricing for a Product or Service.
Learn how to set up your retail prices for a product in X-1
Written by
Jeanette Diaz
Updated over a week ago
FuelerLinx
Fueler Linx Integration
Connect to FBOLinx to update your fuel price automatically within X-1
Written by
Jeanette Diaz
Updated over a week ago