X-1FBO Help Center | X1 Help Center

X-1FBO System Updates

02.16.2022

Written by Nicole Hall
Updated over a week ago

Input data not luhn compatible

Credit Card Errors

Written by Caroline
Updated over a week ago

Equipment List

How to set up your FBO equipment

Written by Jeanette Diaz
Updated over a week ago

Equipment Invoicing

How to link your equipment to a customer and invoice.

Written by Jeanette Diaz
Updated over a week ago

Reset Date & Time on TCS Meter Register.

Steps on how to reset the date & time on your TCS meter register

Written by Jeanette Diaz
Updated over a week ago

Adjust Your Screen & Filter Headers in X-1

How to adjust your screen in X-1 and customize what you see on your filter headers.

Written by Jeanette Diaz
Updated over a week ago

Welcome to the X-1FBO Help Center!

Thanks for visiting, we are constantly adding new articles and updating the existing ones to keep up with all the new stuff in X-1FBO!

Written by Jim
Updated over a week ago

Price Rules

How to Set Up Price Rules

Written by Jeanette Diaz
Updated over a week ago

Latest X-1FBO updates- V2.2

Learn what's new

Written by Daiana
Updated over a week ago

How to Add a New Product or Service

Learn how to add a new product like Jet A, hats, oil etc.

Written by Jeanette Diaz
Updated over a week ago

How to get Help

How to create a Support Request

This article will describe how to create a Support Request using the X-1FBO Support Center.

Written by Jim
Updated over a week ago

Requests and Request List

Setting to charge 'Catering Handling Fee' by default

What to do to charge a catering handling fee?

Written by Daiana
Updated over a week ago

AOG tab in Request List

What is in the AOG tab in my Request List?

Written by Daiana
Updated over a week ago

Find an aircraft that isn't in X-1FBO?

Need to add a new aircraft model?

Written by Jim
Updated over a week ago

Open a New Request and add Flight Info

Here you can see how a "New Request" is edited and saved.

Written by Jim
Updated over a week ago

ICAO Special Designators

What the heck is a ZZZ and why are there so many of them?

Written by Jim
Updated over a week ago

Invoicing

Email Upon Invoicing

How to ensure your customers and/or contract fuel account receive an email copy of their invoice after closing out.

Written by Jeanette Diaz
Updated over a week ago

Recurring Invoices

How to set up recurring invoices

Written by Jeanette Diaz
Updated over a week ago

How To Set-Up Direct Bill

Bill customers monthly (weekly, yearly, etc.)

Written by Daiana
Updated over a week ago

Contract Fuel at an AEG FBO

How to pay an invoice with contract fuel if you are an AEG Branded FBO

Written by Caroline
Updated over a week ago

Fuel Reward Points- Your Pilot Wants Them!

This article shows how to set-up reward points to award fuel points to your customers.

Written by Daiana
Updated over a week ago

How to verify invoice status (was my invoice processed?)

How to check if an invoice is processing, canceled or open

Written by Daiana
Updated over a week ago

Void.

How to do a correction on those transactions not settled in your batch yet?

Written by Amanda
Updated over a week ago

Fuel Rewards - They Buy Fuel, You Give the Points!

This article describes how to award fuel points in X-1FBO from an invoice

Written by Daiana
Updated over a week ago

User Management

View/Edit User Profile

Learn how to view your user profile and edit user info and password. Also, what is your X-1 code?

Written by Daiana
Updated over a week ago

Sign in with Microsoft.

Initial setup

Written by Amanda
Updated over a week ago

User Profile

This article will cover how you can access your user profile to change your username, email address or reset your password.

Written by Jim
Updated over a week ago

Fuel Management

Equipment Fueling

How to fuel your FBO equipment

Written by Jeanette Diaz
Updated over a week ago

Enter fuel cost for fuel load

How does your fuel load operation pull its cost? How to manually override it?

Written by Daiana
Updated over a week ago

Changes to Fuel & Inventory management

Fuel Inventory restructured, an enhanced dashboard and more...

Written by Ken Wiley
Updated over a week ago

X-1 SinglePoint+ brings dispatch to X-1FBO

Unlock a new set of features with X-1 SinglePoint +

Written by Amanda
Updated over a week ago

Taxes and Tax Rules

How To Edit or Disable a Tax

What changes can I make in a tax rule?

Written by Daiana
Updated over a week ago

How To Verify Changes Made to Tax Rule

How do I make sure tax rule is setup correctly?

Written by Daiana
Updated over a week ago

Customer Management & Profiles

User Role & Permissions

Steps on how to set up a role and user permissions

Written by Jeanette Diaz
Updated over a week ago

General Help and Common Questions

Site Cookies

They can go wrong!

Written by Amanda
Updated over a week ago

Why You Need to Stop Using Generic User Accounts

Learn the risks of having generic user accounts

Written by Daiana
Updated over a week ago

Add Locations

Add all your locations to guide your team!

Written by Amanda
Updated over a week ago

How to enter your starting inventory for non-fuel products

Learn how to enter the initial loads of stockable products like t-shirts, oil, etc that you are starting off with.

Written by Caroline
Updated over a week ago

Updating Your FBO Price List

Steps on how to update your FBO pricing

Written by Jeanette Diaz
Updated over a week ago

Stand-alone Reward Points

Award points from the Rewards Page without having to be inside an invoice

Written by Caroline
Updated over a week ago

Not X-Actly

Solutions to some common issues while using cloud-based software

Written by Jeanette Diaz
Updated over a week ago

Clear Cache (Google Chrome)

How to clear your browsing history safely

Written by Caroline
Updated over a week ago

FlightBridge

FlightBridge Booking in X-1FBO

Your new best friend is here! Enjoy easy booking inside X-1FBO with our friends at FlightBridge.

Written by Caroline
Updated over a week ago

Flightbridge integration- Introduction

Learn how to manage incoming requests from Flightbridge in X-1FBO

Written by Daiana
Updated over a week ago

Payments

See a new AEG Card!

How to pay with the new AEG card using the swipe function

Written by Daiana
Updated over a week ago

Credit Cards Transaction Error - Avfuel

Server was unable to process request ---> Error Sending Auth.

Written by Amanda
Updated over a week ago

Pricing

Weekly Fuel Pricing

Get your Tuesday's under control. Learn how schedule weekly fuel prices ahead of time.

Written by Caroline
Updated over a week ago

How To Set Up Pricing for a Product or Service.

Learn how to set up your retail prices for a product in X-1

Written by Jeanette Diaz
Updated over a week ago

FuelerLinx

Fueler Linx Integration

Connect to FBOLinx to update your fuel price automatically within X-1

Written by Jeanette Diaz
Updated over a week ago